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Order Shipping, Cancellations and Returns

 What is your return policy?

You may return an item for a refund of the purchase price within 30 DAYS of delivery for any reason. Items eligible for return must be in the same condition it was delivered to you. 

If you’re claiming the items are damaged, defective, or inaccurately colored please submit at least 1 picture of each item so we may issue you a call tag and waive the restocking fee. If upon return we determine that the damage or defect is due to usage, you will be responsible for the cost of the item plus all shipping charges. 

There is a 20% restocking fee on all returns of non-defective products.

How do I return an item?

To initiate a return: Please contact us and we will issue you a return authorization. Once you have received a Return Authorization number, your return must be completed within 7 calendar days. 

If you have chosen to use your own carrier, please send your return tracking number through our contact form.  Include the order number, name on the order, and Return Authorization number. Be sure to save your shipping receipt and tracking number in case we have any questions. If we do not receive your tracking number we are not responsible for any delays in processing your credit. 

Will I have to pay for the return shipping if I decide to return my item?

Yes. While we are happy to extend an offer of Free Shipping to on orders to our customers, we are not able to offer free shipping for returns. We do however discount our return shipping rates for your convenience and provide you with quick-print UPS return labels to make the process easier for you.

What are the shipping costs on the items I buy?

At Warm Fuzzies Place, shipping on items you order is always FREE to the contiguous United States.

We are happy to ship to Canada, but there is a 35% additional shipping charge. You will also be responsible for all duties, brokerage and customs fees upon delivery.

How will my item ship?

Packages are shipped via UPS or FedEx ground service.  

Can I change or cancel my order?

Orders cannot be changed once they have been submitted. If you decide to get a different item, you would have to place a new order. Orders may only be canceled if the item has not  yet left the warehouse. 

 

 

 

 


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